. Refund & Returns Policy

Last updated: July 2026

At Deibyscg, every artwork is created especially for you once your order is placed. Because our products are made on demand through our trusted production partner, Printful, we strive to provide the highest quality while also being transparent about our return and refund policies.

Returns

Since every product is custom-made upon purchase, we do not accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong size or variant
  • Incorrect shipping information provided by the customer
  • Buyer's remorse

Please review your order carefully before completing your purchase.

Damaged or Defective Products

If your order arrives damaged, defective, or contains a manufacturing error, please contact us within 30 days after receiving your order.

To help us process your request, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the damaged or defective product and its packaging

After reviewing the information, we will work with our fulfillment partner to provide an appropriate solution, which may include a replacement or another suitable resolution.

Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible.

We will investigate the shipment with the carrier and our fulfillment partner. If the package is confirmed as lost, we will work with you to arrange an appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided and the order must be reshipped, additional shipping costs may apply.

Refunds

Refunds are generally issued only when:

  • A replacement cannot reasonably be provided
  • A manufacturing defect or shipping issue cannot be resolved through replacement
  • A refund is otherwise required by applicable consumer protection laws

Refunds, when approved, will be processed using the original payment method whenever possible.

Order Cancellations

Orders may only be cancelled before production begins.

Once production has started, orders cannot be modified or cancelled because each item is produced specifically for the customer.

Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with your order, please contact us:

Email: deibyscg15@gmail.com

We are committed to providing excellent customer support and will do our best to resolve any issues promptly.